Contacting Controls Support & Registration
Beginning Saturday, September 13, please use the updated email addresses below if you need to contact these groups directly:
Registration Support → aaonregistration@aaon.com
Controls Support → support.controls@aaon.com
As of 9/13, the old email addresses will be deactivated and will no longer receive mail.
My AAON Ticketing Update & Automated Emails
Whenever a ticket is created—whether it was by phone, email, or My AAON—our system sends you an email containing your ticket number.
Starting Saturday, September 13, these automated replies will also include a direct link to your ticket in My AAON. This makes it easier to track status, continue conversations with AAON team members, and view your open and closed tickets—all in one place.
We encourage you to continue using My AAON as your primary resource for visibility into all your support requests, but these updates will ensure your messages reach the right team and provide easier access to your ticket details.
💡 We're always looking for ways to improve! If you have feedback to share you can visit Rep Central anytime or submit feedback here. For questions, user access request, and other customer support please submit a ticket through My AAON.