As part of our ongoing digital transformation, we’re implementing a new process to help manage support requests more efficiently—making it easier and faster for you to get the help you need.
What’s Changing
Starting Monday, June 2, all phone and email support requests will automatically generate a customer support ticket in our internal system. You’ll receive an automated email confirming both the opening and resolution of your ticket.
What This Means for You
You'll continue to contact AAON via phone or email for support. Once a ticket is open, please reply directly to the ticket email to continue the conversation.
If you need to discuss an existing ticket, please do not start a new email thread as this will result in the creation of a new ticket and will cause service delays.
We Value Your Feedback
We appreciate your support as we continue to improve our systems. If you have feedback about the new process, please participate in the feedback survey that is sent to you after your ticket is closed.