XOi Warranty Claims: Known Issues and Temporary Workaround

We are aware of the technical issues affecting XOi warranty claim submissions and know how important a reliable process is to supporting your customers. We have reported these issues to XOi, and their support team has escalated them.

Reported Issues

• Workflow details not loading correctly
• Information missing from some claims
• Limited character space in certain claim fields
• Information moving while being entered or populating into incorrect fields
• Instability when working with grouped claim items

These issues can slow down both your claim submissions and our review. Until XOi delivers a permanent fix, please use the workaround below so your claims include everything our Warranty Team needs.

Temporary Workaround
The “Reason for Component Failure” field now limits entries to 80 characters. To provide full details:

1. Enter all failure information in the Work Summary field, including:
   1. Detailed reason for component failure
   2. Troubleshooting findings
   3. Any additional warranty details needed for review
2. In the Reason for Component Failure field, enter: See Work Summary for failure details.

This note tells our Warranty Team where to find your full explanation.

We will share updates as XOi works toward a resolution. Thank you for your patience.