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A Better Way to Handle Warranty Starts Here
Need to Submit a Claim? Head to XOi to get Started.
Master Your Warranty Process
Our internal systems have been completely overhauled. These training modules will help you unlearn old habits, set accurate customer expectations, and process claims efficiently.
Each module builds on the last, giving you the tools and knowledge to handle warranty claims like a pro.
80%
of warranty claims are now completed within 5 business days. We've transformed our process. Now it's time to transform yours.
For the other 20% — we see you. Some claims are more complex and require additional time to resolve properly. We're constantly working on improving our systems and reducing resolution times for even the most challenging cases. Your feedback helps us get better every day.
Module 1
The Basics
We want to equip you with a clear understanding of what is and isn’t covered under AAON’s standard warranty, who to contact for assistance, and how to escalate issues so you can set accurate expectations with customers, prevent confusion, and drive faster resolution of warranty claims.
You'll Master:
- Clear warranty policy boundaries and limitations
- Comprehensive warranty roadmap for easy reference
- Who to contact for assistance
Warranty Policy Summary PPT
How to Contact Support PDF
Module 2
How to Start a Claim
Now that you know what's covered, let's focus on how to be more efficient with your warranty submissions to avoid the back-and-forth that slows down approvals and frustrates customers.
You'll Learn To:
- Troubleshoot first with Tech Support before submitting
- Navigate submission steps efficiently in Xoi
- Gather all required information (photos, serial numbers, descriptions)
More Help Is On the Way
Upcoming topics will cover how labor reimbursement works, best practices for handling returns, how to navigate escalations and disputes, and real-world examples of common mistakes to avoid.
