Returning a warranty part? Be sure to follow the correct Return Goods Authorization (RGA) process to avoid delays or non-return charges.
Before You Ship
- Submit your warranty claim in XOi.
- Once approved, retrieve your RGA and Return Order (RO).
- Review the RGA comments for return instructions, freight details, and any special requirements.
Prepare Your Return
- Write the RGA number on the outside of the package.
- Include a copy of the RGA/RO inside the shipment.
- Ship using the freight method specified on the RGA.
After shipping, email your tracking information, shipping receipt, or signed BOL to RGA@aaon.com.
Keep in Mind
- Returns must be received within 90 days of the RGA issue date.
- Never return a part without an approved RGA.
- Returned parts are evaluated by AAON or the original manufacturer. If no manufacturing defect is found, the replacement part may be billed back.
For a quick reference, see the Warranty RGA Return Process at a Glance flowchart below.
Looking for the complete process? Visit Rep Central to access the full Knowledge Base article, including return requirements, timelines, and evaluation guidelines.
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