Handle Warranty Returns the Right Way

Returning a warranty part? Be sure to follow the correct Return Goods Authorization (RGA) process to avoid delays or non-return charges.

Before You Ship

• Submit your warranty claim in XOi.
• Once approved, retrieve your RGA and Return Order (RO).
• Review the RGA comments for return instructions, freight details, and any special requirements.

Prepare Your Return

• Write the RGA number on the outside of the package.
• Include a copy of the RGA/RO inside the shipment.
• Ship using the freight method specified on the RGA.

After shipping, email your tracking information, shipping receipt, or signed BOL to RGA@aaon.com.

Keep in Mind

• Returns must be received within 90 days of the RGA issue date.
• Never return a part without an approved RGA.
• Returned parts are evaluated by AAON or the original manufacturer. If no manufacturing defect is found, the replacement part may be billed back.

For a quick reference, see the Warranty RGA Return Process at a Glance flowchart below.

Looking for the complete process? Visit Rep Central to access the full Knowledge Base article, including return requirements, timelines, and evaluation guidelines.

Read the Full Article