Contact Us

Need assistance? Whether you have questions about Applications/SPAs, Mechanical Tech Support, Customer Support, Controls Application Support, or Parts Support, you’ll find the right contact information here.

Technical
Controls
Orders & Customer Service
Parts, Warranty, & Shipping
Registration & Access
All
Technical Support
Mechanical Tech Support
Provides support for units in the field, including operation issues, damage, component failures, and troubleshooting.
Controls Tech Support
Provides support for unit controls configuration and troubleshooting, including software updates, setpoint guidance, monitoring assistance, and control board replacements.
ECat Support
For issues or bugs with ECat unit selections, login problems, or forecasting issues.
Applications/SPAs Support
This team provides support for application design inquiries, application information requests, SPAs, and SPA requests.
National Account Tech Support
Provides dedicated technical support for specific national accounts.
Controls Support
Controls Tech Support
Provides support for unit controls configuration and troubleshooting, including software updates, setpoint guidance, monitoring assistance, and control board replacements.
Controls Sales Support
This team provides support with controls design, pricing, compliance reviews, sequence of operation, and BACnet integration guidance.
Controls Orders
This team supports AAON controls orders, including product purchases, order updates, and changes or cancellations.
Xtend Upgrade Request
Provides help with quotes and startup support for controls upgrades.
Orders & Customer Support
Order Entry Support
This team assists with inquiries related to new orders, revisions, ACP release orders, and tax adjustments.
Warranty Orders Support
To inquire about a claim.
BASX Support
Questions about units and orders.
Customer Service Support
This team assists with ship dates, expedited requests, order changes, and shipping updates.
Parts, Warranty, & Shipping Support
Parts Support
For lead time inquiries, help locating costs for specific part numbers, or checking the status of an order.
Parts Return
Submit an RGA for New unused parts and incorrect quotes.
Parts Warranty
Submit a Parts Warranty claim for Coils, Compressors, Motors, Misc Parts, or VFDs.
Warranty Admin Support
This team assists with labor billing or warranty credit requests.
Warranty Orders Support
To inquire about a claim.
Warranty Claims
Please submit warranty and quality claims via XOi.
Warranty Claim Escalation
To escalate a warranty claim.
BASX Warranty
Submit a Warranty Claim request.
RGA
Warranty RGA questions
Equipment Shipping - Tulsa
This team assists with shipment status updates and answers general questions related to orders and deliveries.
Equipment Shipping - Longview
This team assists with shipment status updates and answers general questions related to orders and deliveries.
Field Mods
Provides quotes on field modifications to recently shipped units.
Registration & Access Support
Registration Request
New user requests or user access/password reset requests.

Need Help with Something Else?

For assistance with anything not covered above, please fill out the form below, and our team will direct your request to the right contact.