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Provides support for units in the field, including operation issues, damage, component failures, and troubleshooting.

Provides support for unit controls configuration and troubleshooting, including software updates, setpoint guidance, monitoring assistance, and control board replacements.

For issues or bugs with ECat unit selections, login problems, or forecasting issues.

This team provides support for application design inquiries, application information requests, SPAs, and SPA requests.

Provides dedicated technical support for specific national accounts.

Provides support for unit controls configuration and troubleshooting, including software updates, setpoint guidance, monitoring assistance, and control board replacements.

This team provides support with controls design, pricing, compliance reviews, sequence of operation, and BACnet integration guidance.

This team supports AAON controls orders, including product purchases, order updates, and changes or cancellations.

Provides help with quotes and startup support for controls upgrades.

This team assists with inquiries related to new orders, revisions, ACP release orders, and tax adjustments.

To inquire about a claim.

Questions about units and orders.

This team assists with ship dates, expedited requests, order changes, and shipping updates.

For lead time inquiries, help locating costs for specific part numbers, or checking the status of an order.

Submit an RGA for New unused parts and incorrect quotes.

Submit a Parts Warranty claim for Coils, Compressors, Motors, Misc Parts, or VFDs.

This team assists with labor billing or warranty credit requests.

To inquire about a claim.

Please submit warranty and quality claims through XOi. For an overview of the warranty process, visit our Warranty page here on Rep Central.

To escalate a warranty claim.

Submit a Warranty Claim request.

Warranty RGA questions

This team assists with shipment status updates and answers general questions related to orders and deliveries.

This team assists with shipment status updates and answers general questions related to orders and deliveries.

Provides quotes on field modifications to recently shipped units.

For new users, site access, or password resets, contact Registration. Please make sure your personal information in myAAON is up to date to receive our email communications.