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We’ve added even more tools to help you master the AAON warranty process. Modules 3, 4, and 5 are now live, giving you clearer guidance, better resources, and a more streamlined path for handling escalations, returns, and labor reimbursement.
These updates were built with your feedback in mind. As our internal systems continue to improve, we’re committed to giving you the training and clarity you need to process claims quickly, confidently, and consistently for your customers.
What’s New?
- Module 3: How to Escalate a Claim
Learn the proper steps and resources for escalating your claim. - Module 4: Handling Returns with RGA’s
Explore all of the necessary steps and documents to return an item using an RGA. - Module 5: Labor Reimbursement Process
Learn how AAON defines labor reimbursement and how to submit a request.
In Case You Missed It
If you didn’t see the webinar introducing the new Warranty Page, a full recording is available on the Webinars and Presentations page linked below. The session walks through our recent warranty enhancements and explains how this resource was built to help you deliver a stronger, more seamless customer experience.
Watch Webinar
We’ll continue enhancing these tools as our warranty systems evolve. Our goal is simple: give you a smarter, faster warranty experience so you can deliver exceptional service.
Stay tuned, and thank you for helping us build a better warranty experience for our customers.
Sincerely,
Dermidio "Derby" Juez-Perez
Director, Customer Care
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