Where to Get Sign In Support - Contacting Registration and Opening Tickets through My AAON

Over the past month, AAON has released two new sales tools, Rep Central and My AAON, making it easier than ever to interact with AAON and contact Customer Care.

As a reminder, you can get support on any topic by opening a ticket on My AAON. There, you can also monitor and respond to open tickets and view a history of your resolved tickets.

If you need support accessing this tool, or any web-based sales tool from AAON. Please contact our Registration team at registration@aaon.com.

If you have not yet tried to access Rep Central, My AAON, or the latest version of ECat 6 yet, we encourage you to do as soon as possible.

Instructions for setting up Single-Sign On (SSO)

Follow these instructions to access Rep Central, My AAON, or the latest version of ECat for the first time.

1. Visit Rep Central — you must start here if it is your first time using SSO.
2. Enter your work email address. 
   🚩 If you see your email address appear in a list of options, click ‘Use Another Account’ and type your email in manually–this differentiate your AAON account from any of your company’s Microsoft accounts. 
3. Click "Forgot Password." 
4. Enter the code sent to your email.
5. Enter your desired password and set up two-step authentication by downloading a mobile authenticator app, such as Microsoft Authenticator.
6. Follow the instructions on screen to finish signing in!

For any questions about signing in to AAON Sales Tools or to report a sign-in error, please contact registration@aaon.com.